Customer Service – Position Description

Description

Customer Service Position Description provides essential details for:

• Primary functions – i.e., supports the company by giving customers information regarding services and products, quotes, taking orders, resolving customer questions, issues, and complaints along processing returns.
• Core competencies required – i.e., strong customer service skills.
• Relevant Qualifications for the position – none but experience in similar roles an advantage
• Responsibilities – i.e., Respond to customer inquiries in a timely manner.
• Key Performance Indicators – i.e., average resolution time is within set company standards